Frequently Asked Questions About MyOCC
Web Support will post answers to your Frequently Asked Questions about MyOCC here. Click on the question below to view the answer.
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1. What is my username and Password? |
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Your MyOCC username and password will be sent to you via "Standard" Mail.
Your login information will be mailed to you at the address you provided for Admissions and Records at the time of registration.
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| 2. Can I access MyOCC from off campus? |
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Yes, you can access MyOCC from any computer with a web browser and Internet connection.
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| 3. Why do I see the Coast logo when I log on to MyOCC? |
If you are a student of multiple campuses in the Coast Community College District (the district is comprised of Orange Coast College, Golden West College, and Coastline Community College) you may see the Coast logo along with the logos for each campus when you login to MyOCC. This is just because you are affiliated with multiple campuses. If you were affiliated with OCC only, you would have just an OCC logo; this is true for the other campuses as well. Those students, faculty, and staff that either work or attend one of the other Coast campuses (or have in the past) will receive the Coast District-Wide logo when they login to MyOCC.
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| 4. How can I check to see when my registration appointment time is? |
1. Click on the Student tab
2. Under "Registration Tools" click on “Registration Status”
3. Select a term (ex: OCC Fall 2009) then "Submit."
4. Your Registration Status will appear.
View the Video Tutorial
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| 5. How can I check to see if I have a hold on my records/registration? |
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1. Click on the Student tab.
2. Click on “Holds Information” in the “Other Resources” box.
View the Video Tutorial
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6. How do I register for courses? |
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1. Click on the Student tab.
2. Click on “Add or Drop Classes.”
3. Select a term (ex: OCC Fall 2009) then "Submit."
4. Enter Course Reference Numbers (CRNs) from the printed Class Schedule then Submit Changes. If you do not have the printed Class Schedule, you can click on "Class Search" to search the online class schedule, or enter your search criteria then select "Class Search." If you use the class search function, click in the checkbox next to the course for which you want to register, then click "Register" to submit the course for registration. You may also click on "Add to Worksheet" to add it to the worksheet and continue searching for classes. *** If you encounter a registration error while trying to register, click on the HELP link for an explanation of the error. ***
5. Verify your registration then click on "Finish and Pay" to pay your fees.
6. Verify your fees then click on "Pay Now" to pay by credit card. If paying by check or money order, send payment to the Admissions and Records Office in the amount stated. Make sure to write your student ID number on the check/money order. Fees are due within 48 hours of the time of registration.
7. Enter the credit card type, card number, expiration date, and billing address then click on "Submit Payment."
8. Verify the information entered then click on "Okay to Submit Payment."
9. Wait until the payment has been verified by the bank.
10. You can print your program receipt by clicking on the "Student Class Program (Web Schedule Bill) link on the Student tab."
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| 7. How do I print a program receipt/class printout? |
1. Click on the Student tab
2. Click on “Student Class Program (Web Schedule Bill)” in the “Other Resources” box.
3. On the next page, select the Registration Term (ex: OCC Spring 2009) then click "Submit"
4. On the following page, click "Print Page" in the top left corner of the page.
View the Video Tutorial
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| 8. How do I print a copy of my unofficial transcripts? |
1. Click on the Student tab
2. Click on “Unofficial Transcript” in the “Other Resources” box.
3. Enter the level, the transcript type, and "Submit."
4. If you need a printed copy, you can print it from your web browser.
View the Video Tutorial
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| 9. How do I check the balance on my account and/or pay fees? |
1. Click on the Student tab
2. Click on the term you want to review/pay (ex: OCC Fall 2009).
3. Click on "Credit Card Payment" to pay fees.
4. Select a term and (ex: OCC Fall 2009) and "Submit."
5. Enter the credit card type, card number, expiration date, and billing address then click "Submit Payment."
6. Verify the information entered then click on "Okay to Submit Payment."
7. Wait until the payment has been verified by the bank.
View the Video Tutorial
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| 10. How can I check my term grades? |
1. Click on the Student tab.
2. Once grades have been rolled to academic history (a couple weeks after the end of the term), your grades will appear here.
View the Video Tutorial
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| 11. How can I order an official transcript to be sent to myself or another college? |
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1. On the Home tab select the “Order an Official OCC Transcript.” This takes you to the online transcript order form.
2. Follow the instructions on the form to submit your request and pay by credit card. If paying by cash, check, or money order, you must mail your request or come in person (this option is only available for credit card orders).
View the Video Tutorial
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| 12. Can I access Blackboard Vista through MyOCC? |
Yes. To access your courses for Blackboard Vista, go to your "Student" Tab and click on "My Courses."
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| 13. Do I need to Log Out? |
Yes, you should always logout for security reasons so others don’t have access to your personal information. The system will automatically time you out after 20 minutes of inactivity.
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For techincal assistance, please call: 1-714-432-5072.
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15. I have a Financial Aid fee waiver but the system asked me to pay tuition fees. What do I do? |
The process that applies the Fee Waiver to a student’s account after they register will run automatically every minute. Students with a Financial Aid Fee Waiver will need to wait a few moments after registering before trying to pay. Once the process runs, the fees should disappear on their account and they should be able to see it through MyOCC. You may have to exit the account page and come back into it to refresh the page. Remember, you still need to pay your non-tuition fees!
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| 16. Is there a waitlist for classes in MyOCC? |
No. There is no waitlist process in MyOCC, but you can express your interest in a course and receive a notification if the course becomes available or if more section numbers are added. If you are interested in registering for a course that is currently closed, you and submit a "Request to Add." To do this, go to your Student Tab, then "OCC Course Interest." Click the link that says "Course Interest" and record the 5-digit course number (CRN,) your student ID, your name, and your email address and click "Send Request."
This "Request to Add" indicates that you are interested in this course/section. It is not a waitlist nor does it guarantee that you will get a seat in the class. This request will be used to determine the demand for this section/course. It is recommended that you continue to check the online schedule since courses may reopen during the active registration period. If a new section of the course is opened, you will be notified via email so that you may register.
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| 17. How do I Register Using an Add Authorization Code? |
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If the class you’d like to register for is full or it’s the first day the class meets, you may go to the first class meeting and ask the instructor for permission to register. If the instructor has room, he/she will give you an ADD PERMIT with an Add Authorization Code so that you may register for the course. If you receive an ADD PERMIT, follow the instructions on the permit (or below) to register for the class by the stated deadline.
- Log-in to MyOCC.
- Click on the Student tab – Select the "Add or Drop Classes" option in the Registration Tools channel:
- Select a Term from the drop-down menu and click "Submit."
- On the Add or Drop Classes page – Your current schedule will display - scroll down to the Add Classes Worksheet area of this page to enter the CRN for the class(es) you are adding using Add Authorization Code(s). Click "Submit Changes."
- On the Registration Add Authorization Code page – Enter your Add Authorization Code (AAC) in the box next to the word “INCOMPLETE” and click Validate:
- NOTE: The registration system will not ask for your Add Authorization Code until the class has already started. -
- Your AAC was validated and approved – click on "Submit Changes."
- On the Add or Drop Classes page – verify the class is listed on your current schedule and then click "Finish and Pay."
- On Account Detail for Term page - click on "Pay Now."
- On Credit Card Payment page – Enter appropriate information and click on "Submit Payment."
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18. What do I do if I forgot my password? |
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If you forgot your password, call Tech Support right away at 1-714-432-5072. DO NOT keep trying to log in and guess your password. If you try to type in the incorrect password repeatedly without success, your account may be disabled.
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| 19. How did my account get locked (temporarily suspended)? |
If you repeatedly type in your password incorrectly, your account will be locked for security reasons. If you have forgotten your password, please refer to the directions above.
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| 20. What should I do if my account is locked (disabled)? |
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If you repeatedly try to type in the incorrect password, your account may be disabled. This is a security measure and occurs because the MyOCC program thinks that someone may be trying to break into your account. If this occurs, you must ask for your account to be re-enabled. Call Tech Support at 1-714-432-5072.
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| 21. How do I drop a class? |
1. Click on the Student tab.
2. Click on “Add or Drop Classes.”
3. Select a term (ex: OCC Fall 2009) then "Submit."
4. Click on the drop down arrow next to the course you want to drop, select the “drop” option from the list, then Submit Changes. *** If you encounter a registration error while trying to drop, click on the HELP link for an explanation of the error. ***
5. Verify your drop by printing your student program ("Student Class Program-Web Schedule Bill link on the Student tab of MyOCC. Only classes that you are still registered in should appear on your student program. Make sure you pay attention to the deadline dates!
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22. How do I buy a parking decal? |
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1. Click on the Home tab.
2. Click on the “Purchase an OCC Parking Decal” link in the Quick Links box.
3. Follow the instructions to order your parking decal, which will be mailed to you.
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